Intake
Webhook, support ticket, CRM note, call transcript, or form submission.
Tickets0
Review Queue0
Auto Candidates0
Avg Confidence0%
Time Saved0h
Ticket Intake
Pick a scenario or paste a real operational request.
Triage Output
Structured result with owner, risk, draft response, and QA checklist.
Review Queue
Human-in-the-loop controls for customer-facing, data-sensitive, or low-confidence outputs.
Workflow Registry
Every AI workflow needs owner, status, guardrail, metric, and target before rollout.
| Workflow | Team | Status | Guardrail | Metric | Target |
|---|
Build Architecture
The interview point is not the toy UI. It is the operating pattern you can ship across teams.
Classify
LLM or rules identify category, severity, owner, confidence, and missing context.
Guardrail
Human review for customer-facing, data-sensitive, or low-confidence work.
Act
Draft response, route owner, create task, update CRM, or send to Product digest.
Measure
Track adoption, QA pass rate, override rate, time saved, and failure patterns.
Production Version
How this maps to the tools in the job description.
| Layer | Likely Tool | Role In System |
|---|---|---|
| Workflow orchestration | n8n / Make / Zapier | Webhook intake, branching, API calls, retries, scheduled digests. |
| Review queue | Retool | Approve, reject, edit, and escalate AI outputs before system writes. |
| Knowledge and playbooks | Notion | Workflow registry, prompt library, SOPs, owner docs, office-hours notes. |
| Data layer | SQL / BigQuery / Snowflake | Workflow runs, QA reviews, adoption, time saved, and audit history. |
| AI layer | ChatGPT / Claude / API | Classification, summarization, draft responses, feedback clustering, RAG answers. |
| Delivery | CRM / Support / Slack / Email | Put output where teams already work instead of forcing copy-paste. |
Opening
"I built a small AI Ops prototype around support triage because it shows the real job: messy intake, routing, human review, QA, and measurable leverage."
Show The Live Demo
- Pick the Yardi sync failure scenario.
- Run triage.
- Point out category, severity, owner, confidence, review gate, draft response, and QA checklist.
- Approve or escalate the queue card.
Explain The Judgment
"This does not auto-send customer-facing responses. Anything involving PMS integrations, market data quality, strategic accounts, or low confidence goes through review."
Close
"The repeatable pattern is workflow map, output contract, guardrails, small prototype, usage metrics, QA, then team enablement. That is how I would scale AI adoption safely."